Customer Journey | Osprey Homes
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Reservation

Our Sales Team will arrange a purchaser meeting to

go through all of the reservation paperwork in order to get this completed and signed.

We manage all sales progression in house dealing with your Solicitor and Mortgage Broker to take the stress out of moving.

We arrange a Purchaser choice meeting, which

enables our purchasers to choose their kitchen,

bathroom tiling, paint colour and to discuss any purchaser upgrades.

Completion

Prior to completion, we invite our purchasers to a home tour with our Site Manager to make sure you are happy with your new home and you are given a demonstration of how appliances work.  

 

On completion day, key release is arranged with our Site Manager to handover the keys.

 

Each purchaser is given an Osprey branded handover file, full of information in relation to their new Osprey home.

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I think the biggest thing in this story is the fact that the response has been nothing but first class.  You get problems in life; it’s how people respond that counts for so much and Osprey haven’t put a foot wrong – at all!  It’s been great.

Mr & Mrs O

We have been treated with respect from the very beginning when we first went to see the show room and the area. Anne was very professional ,friendly and very helpful. This professionalism has been shown by all personnel at Ospreys homes Mark, Leanne, Roger and Carol.
This has been a wonderful and a very happy journey for us and we now own a lovely dream home in a beautiful area. We highly recommend Osprey Homes.

Mr & Mrs A

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We have just bought a new home from Osprey Homes and have been really impressed with them from start to finish. The sales team were extremely helpful, expertly guiding us through the whole process and keeping us well informed during the build period. The quality of the finishes to the house is fantastic and exceeded our expectations. We have found Osprey Homes to be professional, friendly and straight forward to deal with. Thank you for our beautiful home!

Mr & Mrs C

As a company we have been fortunate enough to work with and sell a number of developments for Osprey Homes. They are an award winning developer who are a privately owned company who have an excellent team and reputation for building quality, energy efficient homes in desirable locations throughout London and the Home Counties. The attention to detail from Osprey Homes in the planning, design, build program, specification and the marketing is exceptional.

Osprey also give buyers the option of reserving off plan while the homes are under construction, giving them the option of choosing and personalising their home from the Osprey Bespoke range which has been a big attraction for a number of satisfied clients. 

With all the developments that we have worked on Osprey Homes have always delivered their homes on time and once complete they offer an excellent Home tour service with the Site Manager to explain in detail about the new home and how everything works.

I can honestly say every Osprey home I have sold has been built to the highest quality and all the purchasers have been extremely happy. I cannot recommend Osprey Homes and their team highly enough and I am not easily impressed. You are in excellent hands if you wish to buy a new property from Osprey Homes

Mr & Mrs L – Lowthers Estate Agents

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I would highly recommend Osprey Homes, the service by all staff has been fantastic from start to finish. Even after completion they are still very attentive and available. Everyone who has visited my new home has remarked on the quality of detail of the whole development. Huge thank you to all the team.

Ms.F

The quality of service is reflected in the quality of workmanship and finish. The journey from viewing to moving in is well organised and well prepared. I cannot find fault with Osprey homes and rate them very highly. A very satisfied customer!

Mr.M

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We highly recommend Osprey Homes, their service has been absolutely outstanding from start to finish, even after completion date.

 

Leanne and Colin are a real credit to Osprey. We are absolutely delighted with the finish of the house, the quality of the build is incredible.  

Thank you so much Osprey for our beautiful new home

Mr & Mrs J

We had a great visit with Colin this morning and we are very pleased with the house.

The customer journey has be exceptional and you were outstanding throughout. You have made the whole process very easy and relatively stress free.

We appreciate all the hard work that goes on behind the scenes and you are a credit to your company

Mr & Mrs A

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We have been treated with respect from the very beginning when we first went to see the show room and the area. Anne was very professional, friendly and very helpful. This professionalism has been shown by all personnel at Ospreys homes Mark, Leanne, Roger and Carol.


This has been a wonderful and a very happy journey for us and we now own a lovely dream home in a beautiful area. We highly recommend Osprey Homes

Mr & Mrs A

We have just bought a new home from Osprey Homes and have been really impressed with them from start to finish. The sales team were extremely helpful, expertly guiding us through the whole process and keeping us well informed during the build period. The quality of the finishes to the house is fantastic and exceeded our expectations. We have found Osprey Homes to be professional, friendly and straight forward to deal with. Thank you for our beautiful home!

Mr & Mrs C

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First time I've ever dealt with a new build(er). Osprey are a very professional, flexible, down-to-earth bunch of people to deal with. They make the whole process simple & go out of their way to accommodate. I'd definitely recommend them (Leanne, in particular).

Mr H

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